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East Sussex Training & Development Centre (St Mary's House), St Mary's House, St Leonard's Road
Admin Contact
Corporate Training Mail Box (
Target Audience
All users
target audience
Course Types
Course categories
Communication Skills
Core Skills
Course description

Effective communication techniques are vital for anyone who needs to manage or influence other people to achieve desired results. During this course the participant will gain a greater understanding of communication, message management and will also learn how to enhance their natural communication skills.


Please note the attached pre-course work to complete and bring along with you on the day.


Training objectives

This one day training course is designed to allow time for practice sessions with individual feedback. The participant is coached through any personal difficulties, resulting in increased personal effectiveness around communication.



Learning outcomes

By the end of the course delegates will have learnt to:

  • discuss the fundamental challenges with communicating effectively

  • understand and be able to apply the key steps to effective communication and message management

  • restate negative sounding statements into positive ones to avoid potential conflict

  • identify various communication styles/mediums and apply them to specific scenarios

  • identify constructive and destructive outcomes to using various communication styles

  • develop communication action plans

Additional Information

Please note: Parking around St. Mary's House is scarce due to limited parking.



Corporate Training offer a selection of teas/coffees, hot chocolate and biscuits.




Please note the attached pre-course work to complete and bring along with you on the day.


Start Date
Tuesday 5 March 2019
End Date
Tuesday 5 March 2019
Closing Date
Monday 4 March 2019
09:30 - 16:30
Maximum Places
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Number of Sessions