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Venue
East Sussex Training & Development Centre (St Mary's House), St Mary's House, St Leonard's Road
venue
Admin Contact
Corporate Training Mail Box (corporate.training@eastsussex.gov.uk)
Target Audience
All users
target audience
Course Types
Course
Course categories
Leadership - Managing People & Services
Subject
Personal Development
Course description

Successful negotiation is an important communication skill. This course serves as an introduction to best practice negotiations, providing an understanding of the importance of influence – striving for win/win solutions.


Please note that there is some use of role playing exercises in this course, to assist with developing your skills and strategies.


 


 

Training objectives

This course is designed for staff whose role involves the use of basic negotiation skills in dealing with members of the public, other organisations and colleagues.


 


 

Learning outcomes

By the end of the course you will have had the opportunity to:



  • consider the impact of your own interpersonal skills

  • identify the steps in effective negotiation

  • explore and practice negotiation techniques

  • consider the specific needs involved in telephone negotiations

  • identify traps that can prevent successful negotiations, and ways of overcoming these


Additional Information

Please note: Parking around St. Mary's House is scarce due to limited parking.

Corporate Training offer a selection of teas/coffees, hot chocolate and biscuits.

Enquiries
Start Date
Friday 13 December 2019
End Date
Friday 13 December 2019
Closing Date
Thursday 12 December 2019
Times
09:30 - 16:30
Maximum Places
12 
Cost
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Number of Sessions
1