Following government advice, ESCC have made the decision to postpone or cancel some face to face training. This decision has been made in light of the national concerns about the spread of the coronavirus (COVID - 19). Please see individual courses for more information.
Successful negotiation is an important communication skill. This course serves as an introduction to best practice negotiations, providing an understanding of the importance of influence – striving for win/win solutions.
Please note that there is some use of role playing exercises in this course, to assist with developing your skills and strategies.
This course is designed for staff whose role involves the use of basic negotiation skills in dealing with members of the public, other organisations and colleagues.
By the end of the course you will have had the opportunity to:
consider the impact of your own interpersonal skills
identify the steps in effective negotiation
explore and practice negotiation techniques
consider the specific needs involved in telephone negotiations
identify traps that can prevent successful negotiations, and ways of overcoming these
Please note: Parking around St. Mary's House is scarce due to limited parking.
Corporate Training offer a selection of teas/coffees, hot chocolate and biscuits.