In light of continuing Government advice regarding the spread of coronavirus (Covid-19) and social distancing, the majority of our face to face courses remain cancelled. Alternatively, we are pleased to offer an increasing range of online and virtual courses. Please see individual courses for details.

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An Introduction to Customer Service - delivered digitally

Venue
Remote Corporate Training, Not a geographical location
venue
Admin Contact
Corporate Training Mail Box (corporate.training@eastsussex.gov.uk)
Target Audience
All users
target audience
Course Types
Course
Course categories
ORBIS Behaviours / ESCC Directly Provided Services / Practical Skills and Self Development / ESCC Staff
Subject
Communication / Core Skills and Knowledge / Personal Development
Course description

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.



To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.


 


It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Training objectives

As you will have experienced Our Customer Promise e-learning, the workshop will provide clear guidelines on the practical application of the Customer Service principles and highlight relevance to their role within ESCC.


Customer Service delivered digitally


 

Learning outcomes

this half day workshop will cover:



  • review and reminder of the Customer Promise, Customer Values and Customer Service Standards

  • customer care and customer service – the difference

  • the fundamentals of great customer service

  • how to deliver great customer service

  • dealing with angry and frustrated customers

  • practical sessions

Additional Information

This training will be remotely delivered via MS Teams and nearpod (you will be sent further instructions on nearpod)

Once your place has been confirmed please look out for an invitation to these sessions, generally about a week before the first session, and ACCEPT that invitation.

It will drop into your Outlook calendar and you will receive a reminder about 15 minutes before the scheduled start time. At about 5 minutes before the scheduled start please click JOIN MS TEAMS MEETING on that reminder.

If you are in Adult Social Care and require funding for this course please contact sara.lewis@eastsussex.gov.uk

Enquiries
Start Date
Friday 4 September 2020
End Date
Friday 4 September 2020
Closing Date
Thursday 3 September 2020
Times
09:30 - 12:30
Maximum Places
10 
Cost
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Number of Sessions
1