To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.
To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.
It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.
As you will have experienced Our Customer Promise e-learning, the workshop will provide clear guidelines on the practical application of the Customer Service principles and highlight relevance to their role within ESCC.
Customer Service delivered digitally
this half day workshop will cover:
This training will be remotely delivered via MS Teams and nearpod (you will be sent further instructions on nearpod)
Once your place has been confirmed please look out for an invitation to these sessions, generally about a week before the first session, and ACCEPT that invitation.
It will drop into your Outlook calendar and you will receive a reminder about 15 minutes before the scheduled start time. At about 5 minutes before the scheduled start please click JOIN MS TEAMS MEETING on that reminder.
If you are in Adult Social Care and require funding for this course please contact email@example.com