In light of continuing Government advice regarding the spread of coronavirus (Covid-19) and social distancing, the majority of our face to face courses remain cancelled. Alternatively, we are pleased to offer an increasing range of online and virtual courses. Please see individual courses for details.

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Remote Corporate Training, Not a geographical location
Admin Contact
Corporate Training Mail Box (
Target Audience
All users
target audience
Course Types
Course categories
ESCC Assessment & Care Management / ESCC Directly Provided Services / Leadership and Management / ESCC Staff
Leadership, Management and Supervision
Course description

This workshop looks at the skills needed by managers to get the most from these discussions, including how to tackle poor performance and how to further motivate high performers.

It will consist of 2 x half day, interactive, virtual classroom sessions, spaced 1 week apart. The course will use a case study to explore specific issues, particularly around dealing with staff who are struggling to perform well.

Each session will have trainer input, group work discussion and practice.

After day one, delegates will plan actions that they will undertake between day one and day two.

It is essential that you complete the "Maximising Performance" elearning module & pre-course work prior to attending this workshop.

Any specific questions regarding supervision and appraisal can be sent to the trainer up to five days before the course, to help contextualise the sessions. There will be a case study, the first part of which will need to be read before day one.


Training objectives

The course will cover:

  • A brief recap on ESCC Appraisal process

  • How to set objectives and communicate expectations clearly so that staff can manage themselves

  • The principles behind effective feedback, both on positive behaviour and on areas of concern


Learning outcomes

By the end of the course delegates will:

  • know the new approach to line manager supervision and appraisal how these can be used to raise performance

  • understand the principles of coaching for high performance

  • use proven models for setting objectives and giving feedback

  • identify an action plan for what steps they need to take in order to fully embed the new process


Additional Information

Please note this training is for ESCC non-Orbis managers

The training will be delivered via MS Teams. Once your place is confirmed, please keep a look out for an invitation to join the sessions and ACCEPT. That will drop into your Outlook calendar and you will receive a reminder (about) 15 minutes before the start - click JOIN MS TEAMS MEETING

Delegates' email addresses as registered on the portal will be provided to the trainer for the purpose of conducting this training only.

Delegates should ensure that their work (not personal) email addresses are recorded - check and update as necessary through 'My Profile and Bookings/Change Contact Details'. 

Start Date
Friday 6 November 2020
End Date
Friday 13 November 2020
Closing Date
Thursday 5 November 2020
09:00 - 12:30
Maximum Places
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