This session will be delivered remotely via Microsoft Teams. Once your place is confirmed please take note of the joining instructions under Additional Information (below).
At East Sussex Council, you work with the public, clients, suppliers and colleagues.
You give them the best services and information possible.
But sometimes, people do the wrong things and consequently there are occasional conflicts that need to be managed.
Many people don’t like handling conflict, because they don’t know how to do it.
We know that mismanaged conflict can be very costly.
Conflict situations need to be handled properly.
So, how can we best resolve conflicts; quickly, easily, and without too much negative emotion?
Who would benefit from this course?
You will benefit from this course if:
If any of the above descriptions fit you, then you should attend this course.
Rational conflict training
We have designed this Rational conflict resolution training to teach correct conflict management principles.
We will show you how to correctly manage any conflict situation.
This training shows people how to deal with conflicts in a clear, rational, assertive, and professional manner.
"The presenter was very competent and dynamic. The presentation was well structured. He clearly believed in the content he was presenting and that enthusiasm enhanced the learning."
"The course was very well structured and the course material was relevant to the training. Chris Farmer was an excellent trainer and explained everything in plain English and through excellent examples."
"I really enjoyed this course and felt the participation was good for those who wanted to be a bit more 'hands on' or vocal with the learning process. The trainer himself was very captivating to listen to and kept it interesting all the way through"
Once your place is confirmed please check your inbox (and your spam box too) for the invitation to this session.
When you receive the invitation please be sure to ACCEPT that invitation.
The session will then drop into your Outlook calendar. You will get a reminder (about) 15 minutes before the start. Please click "JOIN MS TEAMS MEETING" at the start time - not before please as we will be busy setting the session up ready for you.