Search for Learning and Development Services and Pathways

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.

To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

In these days of constantly changing working practises, restructuring and redundancies this kind of statement is all too common in the workplace.

The problem with negativity is – it’s infectious! This course can help managers deal with negativity, stop it spreading and help staff to regain their enthusiasm and motivation.

Transactional Analysis (TA) is a well proven aide to communication and teamwork and many organisations have benefited from its implementation.

TA is also a powerful tool for managing change and dealing with negativity and conflict in the workplace.

This course outlines the basic principles and skills of Transactional Analysis and how to apply them in day to day work situations.

SharePoint is a half day of training for East Sussex County Council users to familiarise themselves with the SharePoint platform.
This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own Onedrive site used for storing personal documentation.

The aim of the training is to inform delegates of the legal requirements for the safe management of asbestos.

This course will provide information on the risks associated with asbestos, and enable delegates to implement suitable and sufficient management systems, to ensure compliance with the Control of Asbestos Regulations 2012.

There is particular reference to the duty holder and who that could be, the surveys available, what to expect in a survey and the asbestos management plan and its use and requirement.

This course advises Controllers of Premises of their role in managing the risks associated with the premises and the
management of contractors on site.

LCS Search and View is a half day of training for East Sussex County Council users to familiarise themselves with the Children’s Liquid Logic platform. This course is designed to show you how to navigate Liquid Logic, find clients and view case data and includes viewing scanned images held within ECaseFile. 

This course is for anyone joining an ESCC team that uses LCS or EHM whether to view client data or input data into the system. 

As a new staff member your manager must request that a Liquid Logic account is created for you before attending this course. When the account is created you will receive an e-mail invitation to book onto this course. Existing users are welcome to book if they wish to refresh their skills. 

You must complete this training in order to be able to access the LIVE system. The trainer will activate your account on attendance.

The course aims to give you an appreciation of the requirement and importance of safety risk assessments.

This brief bite will provide managers that manage ESCC employees with information and advice on handling grievances and disciplinary.

This brief bite will provide managers that manage ESCC employees information on the policies and procedures associated with Probation, Appointment Support Appraisals and Performance Management.