Search for Learning and Development Services and Pathways

Course Type
372 courses found

Code: ESC/20/36 An Introduction to Customer Service

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/37 Performance Booster: Managing Negativity

In these days of constantly changing working practises, restructuring and redundancies this kind of statement is all too common in the workplace.

The problem with negativity is – it’s infectious! This course can help managers deal with negativity, stop it spreading and help staff to regain their enthusiasm and motivation.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 13:00 - 14:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/38 Performance Booster: Transactional Analysis

Transactional Analysis (TA) is a well proven aide to communication and teamwork and many organisations have benefited from its implementation.

TA is also a powerful tool for managing change and dealing with negativity and conflict in the workplace.

This course outlines the basic principles and skills of Transactional Analysis and how to apply them in day to day work situations.

 

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 15:00 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/301 Sharepoint 2013


SharePoint is a half day of training for East Sussex County Council users to familiarise themselves with the SharePoint platform.
This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own Onedrive site used for storing personal documentation.

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 14:00 - 16:00 Room 505 St.Mary's House Map

Code: ESC/20/75 Asbestos Awareness and Duty to Manage (EVENT FULL)

The aim of the training is to inform delegates of the legal requirements for the safe management of asbestos.

This course will provide information on the risks associated with asbestos, and enable delegates to implement suitable and sufficient management systems, to ensure compliance with the Control of Asbestos Regulations 2012.

There is particular reference to the duty holder and who that could be, the surveys available, what to expect in a survey and the asbestos management plan and its use and requirement.

Essential Information
Session Session Date Session Time Session Venue Map
1 28 January 2020 09:00 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/77 Controller of Premises (EVENT FULL)

This course advises Controllers of Premises of their role in managing the risks associated with the premises and the
management of contractors on site.

Essential Information
Session Session Date Session Time Session Venue Map
1 28 January 2020 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/93 LCS/EHM (Liquid Logic Children’s) Search and View

LCS Search and View is a half day of training for East Sussex County Council users to familiarise themselves with the Children’s Liquid Logic platform. This course is designed to show you how to navigate Liquid Logic, find clients and view case data and includes viewing scanned images held within ECaseFile. 

This course is for anyone joining an ESCC team that uses LCS or EHM whether to view client data or input data into the system. 

As a new staff member your manager must request that a Liquid Logic account is created for you before attending this course. When the account is created you will receive an e-mail invitation to book onto this course. Existing users are welcome to book if they wish to refresh their skills. 

You must complete this training in order to be able to access the LIVE system. The trainer will activate your account on attendance.

Essential Information
Session Session Date Session Time Session Venue Map
1 28 January 2020 13:30 - 16:30 Room 505 St.Mary's House Map

Code: ESC/20/51 Principles for Risk Assessment (EVENT FULL)

The course aims to give you an appreciation of the requirement and importance of safety risk assessments.

Essential Information
Session Session Date Session Time Session Venue Map
1 29 January 2020 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/53 ESCC Managers Brief Bite: Managing Grievance and Discipline

This brief bite will provide managers that manage ESCC employees with information and advice on handling grievances and disciplinary.

Essential Information
Session Session Date Session Time Session Venue Map
1 30 January 2020 09:00 - 10:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/54 ESCC Managers Brief Bite: Probation, Appraisals and Performance Management

This brief bite will provide managers that manage ESCC employees information on the policies and procedures associated with Probation, Appointment Support Appraisals and Performance Management.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 30 January 2020 10:45 - 12:15 East Sussex Training & Development Centre (St Mary's House) Map