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Course Type
Course Type
6 courses found

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Code: ESC/21/389 An Introduction to Telephone Skills Including Managing Aggression (EVENT FULL)

This online workshop is intended to provide staff with the knowledge and skills to effectively respond to telephone calls from service users where the potential for conflict exists. Such situations may include incidents where service users use abusive or aggressive language, or in extreme cases resort to threats. The focus of the course will be on strategies to manage the call and the effective use of defusing & resolving techniques.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 01 December 2021 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/21/604 EYES - Search and View

ISEND - EYES Search and Viewing only


EYES Search and View is a half day of training for East Sussex County Council users to familiarise themselves with the Childrens ISEND Liquid Logic platform. This course is designed to show you how to navigate Liquid Logic, find clients and view case data and includes viewing scanned images held within ECaseFile

This course is for anyone joining an ESCC team that uses EYES whether to view client data or input data into the system

As a new staff member your manager must request that a Liquid Logic account is created for you before attending this course. When the account is created you will receive an e-mail invitation to book onto this course. Existing users are welcome to book if they wish to refresh their skills.

You must complete this training in order to be able to access the LIVE system. The trainer will activate your account on attendance.

Essential Information
Session Session Date Session Time Session Venue Map
1 01 December 2021 13:30 - 16:30 Remote Corporate Training Map

Code: ESC/21/534 Introduction to Business Continuity

This course is available to all people with a role in Emergency Management / Business Continuity

If you are looking for a solid introduction to the world of business continuity (BC), this course is the perfect place to start. Developed and brought to life by some of the most experienced and insightful professionals in the industry, this course provides the building blocks and components needed to move your organisational resilience forward and for you to start a successful career in Business Continuity.

In a supportive and open environment made up of like-minded professionals, we will discuss all the requirements you need to develop and maintain a robust business continuity management system, as well as covering all 6 elements of the business continuity lifecycle.

Built around the key principles of the Business Continuity Institute (BCI) Good Practice Guidelines, International Standard ISO 22301 and universal principles of the Cabinet Office Resilience Standards, this is the ideal first step for newcomers to the subject of BC.

Essential Information
Session Session Date Session Time Session Venue Map
1 01 December 2021 09:00 - 17:00 Remote Corporate Training Map
2 02 December 2021 09:00 - 17:00 Remote Corporate Training Map

Code: ESC/21/568 L.A Ladder & Step Ladder Combined User and Inspection Course (EVENT FULL)

Our LA Ladder and Step Ladder User & Inspection Training Course provides training for users, supervisors and managers wanting to equip themselves with the knowledge, skills and confidence necessary to use and formally inspect ladders and step ladders legally and safely.

Essential Information
Session Session Date Session Time Session Venue Map
1 01 December 2021 08:30 - 16:30 Uckfield Civic Centre Map

Code: ESC/21/603 LAS (Liquid Logic Adults) Search and View (EVENT FULL)


LAS Search and View is a half day of training for East Sussex County Council users to familiarise themselves with the Adults Liquid Logic platform. This course is designed to show you how to navigate Liquid Logic, find clients and view case data and includes viewing scanned images held within ECaseFile

This course is for anyone joining an ESCC team that uses LAS whether to view client data or input data into the system

As a new staff member your manager must request that a Liquid Logic account is created for you before attending this course. When the account is created you will receive an e-mail invitation to book onto this course. Existing users are welcome to book if they wish to refresh their skills.

You must complete this training in order to be able to access the LIVE system. The trainer will activate your account on attendance.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 01 December 2021 13:30 - 16:30 Remote Corporate Training Map

Code: ESC/21/439 Managing Stress Through Crises and Beyond

Please note - this is a "remote" session, and if applying, you should note the additional information in “full details” regarding joining the session.

The world is in a time of massive upheaval; with so much outside of our control, stress appears to have grown exponentially. Constant adaptation and uncertainty is challenging our sense of self and ability to cope.

This concise one day course will provide time to reflect on the impact of recent events and gain insight into how to respond, recover and thrive beyond crises.

The trainer is an experienced psychotherapist, de-briefer and coach.

Due to the participatory nature of the course, the maximum number of participants is 10.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 01 December 2021 10:00 - 15:00 Remote Corporate Training Map

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