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5 courses found

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Code: ESC/22/141 An Introduction to Customer Service (EVENT FULL)

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 11 May 2022 09:30 - 13:00 Remote Corporate Training Map

Code: ESC/22/77 Appraisal and Supervision

The new supervision and appraisal model for ESCC (Maximising Performance) has an emphasis on managers and their staff having continuous, high quality, coaching conversations to support everyone to increase their performance.

It is essential that you complete the "Maximising Performance" elearning module.

Please familiarise yourself with the Supervision intranet pages prior to attending

This workshop looks at the skills needed by managers to get the most from these discussions, including how to tackle poor performance and how to further motivate high performers.

Essential Information
Session Session Date Session Time Session Venue Map
1 11 May 2022 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/22/290 EYES - Search and View

ISEND - EYES Search and Viewing only

EYES Search and View is a half day of remote hands on training for East Sussex County Council users to familiarise themselves with the Childrens ISEND LiquidLogic platform. This course is designed to show you how to navigate LiquidLogic, find clients and view case data and includes viewing scanned/uploaded images held within ECaseFile

This course is for anyone joining an ESCC team that uses EYES whether to view client data or input data into the system.

Prerequisites 

  • As a new staff member your manager must request that a LiquidLogic account is created for you before attending this course. When the account is created you will receive an e-mail invitation to book onto this course. Existing users are welcome to book if they wish to refresh their skills.
  • You must complete this training in order to be able to access the LIVE system. The trainer will activate your account on attendance.
  • Training sessions are conducted via Microsoft Teams, please reserve the time in your diary.
  • You should assure yourself of the suitability of the learning environment from which you will access the online course. In order to focus on the learning content, you will need to access the session from a quiet location where you will not be disturbed. If it is not possible to do this within the office then you should select an alternative location/room that is more suitable, by agreement with your manager.
  • In order for you to be able to attend you will need to ensure that you are using an ESCC device that has a microphone and video capabilities

Essential Information
Session Session Date Session Time Session Venue Map
1 11 May 2022 13:30 - 16:30 Remote Corporate Training Map

Code: ESC/22/217 Operational Management 1 - Ladder to Leadership programme

This interactive masterclass will explore the principles of operational management and give participants an understanding of project methodologies for improving performance including Six Sigma, Lean and The Deming Cycle.

Essential Information
Session Session Date Session Time Session Venue Map
1 11 May 2022 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/22/301 Sharepoint 2013

Sharepoint 2013 training  is a 2 hour remote hands on session for East Sussex County Council users to familiarise themselves with the Sharepoint and OneDrive platform. This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own OneDrive site used for storing personal documentation.


Training sessions are conducted via Microsoft Teams, please reserve the time in your diary.


You should assure yourself of the suitability of the learning environment from which you will access the online course. In order to focus on the learning content, you will need to access the session from a quiet location where you will not be disturbed. If it is not possible to do this within the office then you should select an alternative location/room that is more suitable, by agreement with your manager.


In order for you to be able to attend you will need to ensure that you are using an ESCC device that has a microphone and video capabilities.

Essential Information
Session Session Date Session Time Session Venue Map
1 11 May 2022 10:00 - 12:00 Remote Corporate Training Map

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