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To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.
To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.
It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.Essential Information
The new supervision and appraisal model for ESCC (Maximising Performance) has an emphasis on managers and their staff having continuous, high quality, coaching conversations to support everyone to increase their performance.
It is essential that you complete the "Maximising Performance" elearning module.
Please familiarise yourself with the Supervision intranet pages prior to attending
This workshop looks at the skills needed by managers to get the most from these discussions, including how to tackle poor performance and how to further motivate high performers.Essential Information
|Session||Session Date||Session Time||Session Venue||Map|
|1||11 May 2022||09:30 - 16:30||East Sussex Training & Development Centre (St Mary's House)||Map|
ISEND - EYES Search and Viewing only
EYES Search and View is a half day of remote hands on training for East Sussex County Council users to familiarise themselves with the Childrens ISEND LiquidLogic platform. This course is designed to show you how to navigate LiquidLogic, find clients and view case data and includes viewing scanned/uploaded images held within ECaseFile
This course is for anyone joining an ESCC team that uses EYES whether to view client data or input data into the system.
This interactive masterclass will explore the principles of operational management and give participants an understanding of project methodologies for improving performance including Six Sigma, Lean and The Deming Cycle.Essential Information
Sharepoint 2013 training is a 2 hour remote hands on session for East Sussex County Council users to familiarise themselves with the Sharepoint and OneDrive platform. This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own OneDrive site used for storing personal documentation.
Training sessions are conducted via Microsoft Teams, please reserve the time in your diary.
You should assure yourself of the suitability of the learning environment from which you will access the online course. In order to focus on the learning content, you will need to access the session from a quiet location where you will not be disturbed. If it is not possible to do this within the office then you should select an alternative location/room that is more suitable, by agreement with your manager.
In order for you to be able to attend you will need to ensure that you are using an ESCC device that has a microphone and video capabilities.
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To continue your session, select Stay Signed In.