An Introduction to Customer Service - delivered digitally
To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.
To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.
It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.
Autumn Business Manager Forums 2020
The Autumn Business Manager forums are back for 2020 and will be held virtually this year, due to Covid restrictions. This will be an opportunity to discuss all the latest updates from the Services 2 Schools team and Service Leads.