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Course Type
6 courses found

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Code: ESC/20/654 An Introduction to Customer Service - delivered digitally

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 16 November 2020 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/20/743 Autumn Business Manager Forums 2020

The Autumn Business Manager forums are back for 2020 and will be held virtually this year, due to Covid restrictions. This will be an opportunity to discuss all the latest updates from the Services 2 Schools team and Service Leads.

Essential Information
Session Session Date Session Time Session Venue Map
1 16 November 2020 10:30 - 12:30 Microsoft Teams Webinar Map

Code: ESC/20/755 EYES - EYS process training (EVENT FULL)

EYES - EYS staff ONLY to attend

Essential Information
Session Session Date Session Time Session Venue Map
1 16 November 2020 13:00 - 16:00 Remote Corporate Training Map

Code: ESC/20/799 EYES - Search and View for existing LCS users

ISEND - EYES Search and Viewing only for staff who already use LCS and Ecasefile

Essential Information
Session Session Date Session Time Session Venue Map
1 16 November 2020 14:00 - 15:00 Remote Corporate Training Map

Code: ESC/20/762 SBM and Finance/HR Lead: Teaching Assistant JD update - Consultation

An information session via Microsoft Teams to assist SBM/Finance/HR Lead on the consultation with Teaching Assistants

Essential Information
Session Session Date Session Time Session Venue Map
1 16 November 2020 10:00 - 11:30 Remote Corporate Training Map

Code: ESC/20/672 Train the Trainer (EVENT FULL) (Cancelled)

*NEW for 2020: this practical and interactive course will benefit anyone who has to deliver a training session with the flexibility of being either in person or online.

The focus of the training will be on trainer self-awareness and delivery of impactful material.

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 16 November 2020 10:00 - 15:00 Remote Corporate Training Map