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This online workshop is intended to provide staff with the knowledge and skills to effectively respond to telephone calls from service users where the potential for conflict exists. Such situations may include incidents where service users use abusive or aggressive language, or in extreme cases resort to threats. The focus of the course will be on strategies to manage the call and the effective use of defusing & resolving techniques.
On completion of the course, learners will have an understanding of Legionnaire’s Disease and why it is important to manage their hot and cold water systems.
The course will also provide information on the current legislative requirements to enable compliance.
This course will be held in Sovereign Room, Training Centre, St.Mary's House, EastbourneEssential Information
This session will be remotely delivered via MS Teams. Please check the joining instructions under Additional Information.
Time pressures impact our work and personal lives as we aim to achieve higher levels of performance with less resource (time) to achieve it. The ability to manage time is an essential skill for effective people. Time management is not about cramming more work into your day, it is about doing better work, with less stress and knowing you have achieved what you set out to do. We will address how to manage your time when working from time.Essential Information
Please note - this is a "remote" session, and if applying, you should note the additional information in “full details” regarding joining the session.
Is this course for you?
You want to create an electronic Notebook to store and organise notes you create or collect from the web, or from other documents in your filing system
You may wish to share your Notebook with others so you can collaborate on a project, or easily share information.
This course uses material from the OneNote classroom-based course.
This course assumes that delegates are familiar with: basic Windows operations, such as using a mouse and opening and saving files other Microsoft Office programs, in particular Word and Outlook
To take part in this course, delegates will need an internet-connected device with camera and microphone, and an internet connection which can stream video in reasonable quality.
SharePoint is a half day of training for East Sussex County Council users to familiarise themselves with the SharePoint platform.
This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own Onedrive site used for storing personal documentation.
This practical and interactive course will benefit anyone who has to deliver a training session with the flexibility of being either in person or online.
The focus of the training will be on trainer self-awareness and delivery of impactful material.
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