Search for Learning and Development Services and Pathways

Course Type
12 courses found

Code: ESC/20/333 An Introduction to Telephone Skills Including Managing Aggression (Cancelled)

This course will provide you with the knowledge and confidence to work effectively on the telephone including feeling confident with aggressive calls.

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 17 November 2020 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/680 An Introduction to Telephone Skills Including Managing Aggression (remotely delivered)

This online workshop is intended to provide staff with the knowledge and skills to effectively respond to telephone calls from service users where the potential for conflict exists. Such situations may include incidents where service users use abusive or aggressive language, or in extreme cases resort to threats. The focus of the course will be on strategies to manage the call and the effective use of defusing & resolving techniques.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 17 November 2020 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/20/750 Autumn Business Manager Forums 2020

The Autumn Business Manager forums are back for 2020 and will be held virtually this year, due to Covid restrictions. This will be an opportunity to discuss all the latest updates from the Services 2 Schools team and Service Leads.

Essential Information
Session Session Date Session Time Session Venue Map
1 17 November 2020 10:30 - 12:30 Microsoft Teams Webinar Map

Code: ESC/20/791 Compassionate leadership group coaching

This course is open to any member of staff who has supervisory responsibility, or member of staff who is interested in developing their compassionate leadership skills.

Find out how you can adapt your leadership style to help those around you flourish during times of uncertainty. As some staff start to return to the office and others continue to work from home we are all going through another phase of adjustment. If you have supervisory responsibilities, or you work with staff across the organisation, you can support people’s wellbeing by developing your compassionate leadership skills.

Essential Information
Session Session Date Session Time Session Venue Map
1 17 November 2020 10:00 - 11:30 Remote Corporate Training Map

Code: ESC/20/670 Excel 365 Level 2 Functions 1

Delegates' email addresses as registered on the portal will be provided to the trainer for the purpose of conducting this training only.

Delegates should ensure that their work (not personal) email addresses are recorded - check and update as necessary through 'My Profile and Bookings/Change Contact Details'.


The training is expected to be delivered through Microsoft Teams.

Is this course for you?


You can enter simple formulas in a workbook, and wish to extend your skills using functions to perform tasks such as: finding the average of a set of data; counting data entries which match specified conditions; looking up data entries in a table.
This course includes topics from the Excel Performing Calculations and the Excel Advanced Calculations courses

 

Essential Information
Session Session Date Session Time Session Venue Map
1 17 November 2020 10:00 - 11:30 Remote Corporate Training Map

Code: ESC/20/754 EYES - EYS

EYES - EYS staff ONLY to attend

Essential Information
Session Session Date Session Time Session Venue Map
1 17 November 2020 09:30 - 16:30 Remote Corporate Training Map

Code: ESC/20/703 LAS (Liquid Logic Adults) Search and View (EVENT FULL)


LAS Search and View is a half day of training for East Sussex County Council users to familiarise themselves with the Adults Liquid Logic platform. This course is designed to show you how to navigate Liquid Logic, find clients and view case data and includes viewing scanned images held within ECaseFile

This course is for anyone joining an ESCC team that uses LAS whether to view client data or input data into the system

As a new staff member your manager must request that a Liquid Logic account is created for you before attending this course. When the account is created you will receive an e-mail invitation to book onto this course. Existing users are welcome to book if they wish to refresh their skills.

You must complete this training in order to be able to access the LIVE system. The trainer will activate your account on attendance.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 17 November 2020 13:30 - 16:30 Remote Corporate Training Map

Code: ESC/20/689 LCS/EHM (Liquid Logic Children’s) Search and View

LCS Search and View is a half day of training for East Sussex County Council users to familiarise themselves with the Children’s Liquid Logic platform. This course is designed to show you how to navigate Liquid Logic, find clients and view case data and includes viewing scanned images held within ECaseFile. 

This course is for anyone joining an ESCC team that uses LCS or EHM whether to view client data or input data into the system. 

As a new staff member your manager must request that a Liquid Logic account is created for you before attending this course. When the account is created you will receive an e-mail invitation to book onto this course. Existing users are welcome to book if they wish to refresh their skills. 

You must complete this training in order to be able to access the LIVE system. The trainer will activate your account on attendance.

Essential Information
Session Session Date Session Time Session Venue Map
1 17 November 2020 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/20/353 Microsoft Excel 2010: Presenting Information (Cancelled)

This course is for you if you need to create clear, effective reports from Excel data which are easy to understand and highlight key information. The course covers laying out a worksheet effectively, drawing attention to particular data using conditional formatting, and presenting information on charts.

Essential Information
Session Session Date Session Time Session Venue Map
1 17 November 2020 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/355 Microsoft OneNote (Cancelled)

This course is for you if you want to be able to create electronic notebooks to store and organise notes you collect from the web or other documents in your filing system. You can use a Notebook to plan a project, assemble research resources for a report you are writing, or just to store ideas and information you would normally jot down on paper. Notebooks can be shared with others, allowing you to easily collaborate on projects.

Essential Information
Session Session Date Session Time Session Venue Map
1 17 November 2020 13:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map