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Course Type
4 courses found

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Code: ESC/19/185 An Introduction to Customer Service - (formerly Customer Service Workshop)

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.

To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 18 July 2019 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/355 Making Applications & Interview Skills (Bespoke)

To approach competency based interviews with confidence and to be able to write an effective supporting/personal statement.

 

THIS EVENT WILL TAKE PLACE IN WH12, WESTFIELD HOUSE

 

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 18 July 2019 09:30 - 16:30 Westfield House Map

Code: ESC/19/187 Performance Booster: Managing Negativity (EVENT FULL)

In these days of constantly changing working practises, restructuring and redundancies this kind of statement is all too common in the workplace.

The problem with negativity is – it’s infectious! This course can help managers deal with negativity, stop it spreading and help staff to regain their enthusiasm and motivation.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 18 July 2019 13:00 - 14:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/189 Performance Booster: Transactional Analysis

Transactional Analysis (TA) is a well proven aide to communication and teamwork and many organisations have benefited from its implementation.

TA is also a powerful tool for managing change and dealing with negativity and conflict in the workplace.

This course outlines the basic principles and skills of Transactional Analysis and how to apply them in day to day work situations.

 

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 18 July 2019 15:00 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map