Search for Learning and Development Services and Pathways

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3 courses found

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Code: ESC/21/402 An Introduction to Customer Service

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 22 November 2021 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/21/496 Building Personal Resilience

This Building Personal Resilience training programme is particularly helpful for all those who haven’t needed to work from home before, and offers a refresher for those who are often home working.

The training is designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.

Essential Information
Session Session Date Session Time Session Venue Map
1 22 November 2021 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/21/549 EYES - MHST Search and View (for EMHP ONLY) (EVENT FULL)

ISEND - EYES Search and Viewing only


EYES Search and View is a half day of training for East Sussex County Council users to familiarise themselves with the Childrens ISEND Liquid Logic platform. This course is designed to show you how to navigate Liquid Logic, find clients and view case data and includes viewing scanned images held within ECaseFile

This course is for EMHP staff only

As a new staff member your manager must request that a Liquid Logic account is created for you before attending this course. When the account is created you will receive an e-mail invitation to book onto this course. Existing users are welcome to book if they wish to refresh their skills.

You must complete this training in order to be able to access the LIVE system. The trainer will activate your account on attendance.

Essential Information
Session Session Date Session Time Session Venue Map
1 22 November 2021 13:30 - 16:30 Remote Corporate Training Map

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