Search for Learning and Development Services and Pathways

This online workshop is intended to provide staff with the knowledge and skills to effectively respond to telephone calls from service users where the potential for conflict exists. Such situations may include incidents where service users use abusive or aggressive language, or in extreme cases resort to threats. The focus of the course will be on strategies to manage the call and the effective use of defusing & resolving techniques.

This online workshop is intended to provide staff with the knowledge and skills to effectively respond to telephone calls from service users where the potential for conflict exists. Such situations may include incidents where service users use abusive or aggressive language, or in extreme cases resort to threats. The focus of the course will be on strategies to manage the call and the effective use of defusing & resolving techniques.

This highly participative course will consist of some input from the facilitator, group discussions and exercises. Participants will be encouraged to reflect on what they have learnt and to draw up action plans to put it in to practice back in the workplace.

Please note - this is a "remote" session, and if applying, you should note the additional information in "full details" regarding joining the session.

Is this course for you?

You are familiar with creating simple Pivot Tables from Excel data.

You want to find ways of quickly cleaning up and merging data for use in a Pivot Table, or you have data in several different tables which you want to analyse in one Pivot Table.

This course includes topics from the Excel Advanced course

Pre-requisites
The course assumes that delegates are familiar with: creating Pivot Tables in Excel.

To take part in this course, delegates will need an internet-connected device with camera and microphone, and an internet connection which can stream video in reasonable quality.

LAS Search and View is a half day of training for East Sussex County Council users to familiarise themselves with the Adults Liquid Logic platform. This course is designed to show you how to navigate Liquid Logic, find clients and view case data and includes viewing scanned images held within ECaseFile

This course is for anyone joining an ESCC team that uses LAS whether to view client data or input data into the system

As a new staff member your manager must request that a Liquid Logic account is created for you before attending this course. When the account is created you will receive an e-mail invitation to book onto this course. Existing users are welcome to book if they wish to refresh their skills.

You must complete this training in order to be able to access the LIVE system. The trainer will activate your account on attendance.

SharePoint is a half day of training for East Sussex County Council users to familiarise themselves with the SharePoint platform.
This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own Onedrive site used for storing personal documentation.