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This session will be delivered remotely via Microsoft Teams. Once your place is confirmed please take note of the joining instructions under Additional Information (below).
At East Sussex Council, you work with the public, clients, suppliers and colleagues.
You give them the best services and information possible.
But sometimes, people do the wrong things and consequently there are occasional conflicts that need to be managed.
Many people don’t like handling conflict, because they don’t know how to do it.
We know that mismanaged conflict can be very costly.
Conflict situations need to be handled properly.
So, how can we best resolve conflicts; quickly, easily, and without too much negative emotion?