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4 courses found

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Code: ESC/20/36 An Introduction to Customer Service

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/37 Performance Booster: Managing Negativity

In these days of constantly changing working practises, restructuring and redundancies this kind of statement is all too common in the workplace.

The problem with negativity is – it’s infectious! This course can help managers deal with negativity, stop it spreading and help staff to regain their enthusiasm and motivation.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 13:00 - 14:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/38 Performance Booster: Transactional Analysis

Transactional Analysis (TA) is a well proven aide to communication and teamwork and many organisations have benefited from its implementation.

TA is also a powerful tool for managing change and dealing with negativity and conflict in the workplace.

This course outlines the basic principles and skills of Transactional Analysis and how to apply them in day to day work situations.

 

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 15:00 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/301 Sharepoint 2013 (EVENT FULL)


SharePoint is a half day of training for East Sussex County Council users to familiarise themselves with the SharePoint platform.
This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own Onedrive site used for storing personal documentation.

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 14:00 - 16:00 Room 505 St.Mary's House Map