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Code: ESC/21/4 An Introduction to Customer Service (Cancelled)

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 05 January 2021 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/21/44 An Introduction to Customer Service - delivered digitally (Cancelled)

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 05 January 2021 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/21/91 Publishing Accessible Documents (EVENT FULL)

Learn how to publish accessible documents to meet the needs of all users under the accessibility regulations

A 3 hr Trainer-led MS Teams session covering GOV.UK guidance for creating accessible documents including:

  • Writing accessible documents
  • Making non-HTML documents accessible
  • Creating a PDF/A for archiving purposes

Essential Information
Session Session Date Session Time Session Venue Map
1 05 January 2021 09:30 - 12:30 Remote Corporate Training Map