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This workshop looks at the skills needed by managers to get the most from these discussions, including how to tackle poor performance and how to further motivate high performers.

It will consist of 2 x half day, interactive, virtual classroom sessions, spaced 1 week apart. The course will use a case study to explore specific issues, particularly around dealing with staff who are struggling to perform well.

Each session will have trainer input, group work discussion and practice.

After day one, delegates will plan actions that they will undertake between day one and day two.

It is essential that you complete the "Maximising Performance" elearning module & pre-course work prior to attending this workshop.

Any specific questions regarding supervision and appraisal can be sent to the trainer up to five days before the course, to help contextualise the sessions. There will be a case study, the first part of which will need to be read before day one.

 

Essential Information

Suitable for all staff, this course provides the essential coaching skills to use with colleagues and customers.

You will develop an understanding of the core skills and have practise sessions.

Completion of this course will qualify you to enrol on the ILM Level 3 Fast Track Coaching course to further develop your skills.

If you are a supervisor or line manager we advise you doing the Coaching for Managers course.

 

This is a remotely delivered course consisting of two 3 hour sessions - see Additional Information for detailed scheduling

 

Essential Information

ISEND - PSS staff ONLY to attend

Essential Information

How do you come across? What effect do you have on those around you?

Your Personal Impact has a major influence on your life, whether from within yourself, how you work with others and how others affect you. This positive, inspiring and very interactive, practical one day workshop explores techniques to enable you to
come across with the impact you need to staff, colleagues and customers and important contacts. It will help you to think differently about your own
behaviour and identify ways to build strong relationships with others.

You will need to be prepared to analyse your own impact as well as understand the feedback from others, raising yourself-awareness about how you come across, and what you need to know about other people in order to have the positive impact you want on them.

Essential Information

This course will discuss your impact on others and developing your personal brand – described as “what people say about you when you leave the room” (Jeff Bezos) and how we can come across in order for people to buy in to you and your ideas.

The course introduces trusted techniques in how to deal with difficult situations and handle conflict in a direct, calm and controlled manner (“Assertiveness”), in order to recognise and appreciate the different communication needs of people.
The course will be highly interactive, please bring your specific examples of having to deal particular situations.

Essential Information