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Code: ESC/19/184 Customer Service Workshop

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 08 April 2019 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/186 Performance Booster: Managing Negativity (EVENT FULL)

In these days of constantly changing working practises, restructuring and redundancies this kind of statement is all too common in the workplace.

The problem with negativity is – it’s infectious! This course can help managers deal with negativity, stop it spreading and help staff to regain their enthusiasm and motivation.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 08 April 2019 13:00 - 14:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/188 Performance Booster: Transactional Analysis

Transactional Analysis (TA) is a well proven aide to communication and teamwork and many organisations have benefited from its implementation.

TA is also a powerful tool for managing change and dealing with negativity and conflict in the workplace.

This course outlines the basic principles and skills of Transactional Analysis and how to apply them in day to day work situations.

 

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 08 April 2019 15:00 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map