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Code: ESC/21/455 An Introduction to Customer Service

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 08 September 2021 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/21/276 Creative Thinking and Continuous Improvement

Creative Thinking & Continuous Improvement programme has been developed to give managers and staff the tools, techniques and practice the skills in order to be more efficient, think of new ideas, and take the initiative and responsibility for improvement ideas, using Kaizen and creative thinking techniques.

The programme has been split into two half day modules – Creative Thinking – 3 hours, and Continuous Improvement – 3 hours, delivered on a virtual platform.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 07 September 2021 10:00 - 13:00 Remote Corporate Training Map
2 08 September 2021 10:00 - 13:00 Remote Corporate Training Map

Code: ESC/21/425 First Aid at Work (full certificate)

The First Aid at Work course, covered over 3 days, will qualify you as a First Aider and will enable you to deal with an accident or injury in the workplace. It will qualify you to diagnose a variety of possible illnesses and injuries and will enable you to assess the need to seek further medical attention.

At the end of the course there is a written exam and trainees must demonstrate the skills and knowledge learnt during the course, when there will be some hands on floor work.

This will include demonstration of delegates' CPR skills, including chest compressions. Please note that if you ae unable for any reason to demonstrate those skills to a satisfactory degree you will not be able to pass the course and you will not receive a certificate.   

Trainees will receive a certificate at the end of the course and the qualification lasts for three years.

FAW or EFAW certificates that expired after 16 March 2020 can remain valid until 31 October 2020 or 6 months from date of expiry, whichever is later. All requalification training for these certificates should be completed by 31 March 2021. If you do not requalify before 31st March 2021, you will need to take the full 3 day First Aid course to requalify as a First Aider.  

Essential Information
Session Session Date Session Time Session Venue Map
1 08 September 2021 09:00 - 17:00 Uckfield Civic Centre Map
2 09 September 2021 09:00 - 17:00 Uckfield Civic Centre Map
3 10 September 2021 09:00 - 17:00 Uckfield Civic Centre Map

Code: ESC/21/280 The Menopause Demystified (EVENT FULL)

Are you curious about how the menopause can affect you?

Would you like to understand this part of your life, know how to manage it and be confident with your choices?

This three and a half-hour online session is aimed at women going through, approaching, and out the other side of, the menopausal transition and offers information and tips to understand the process and emerge stronger.

This is a remotely delivered session. Please note the information under Additional Information (which you'll find in Full Details) regarding joining this course

Essential Information
Session Session Date Session Time Session Venue Map
1 08 September 2021 09:30 - 13:00 Remote Corporate Training Map

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