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It is the responsibility of all to act and lead by example in ways that support equality and diversity.  Successful organisations are the ones that reflect the richness of diversity in their workforce that exists in their local community. It takes account of people of different ages, appearances, genders, origins, cultures, race, geographical locations, health and mental health, relationships, sexual orientations, class, religion and beliefs, political beliefs, social and economic status and those with or without responsibilities for dependents. However, to be successful an organisation must first look to and understand its organisational culture.

Organisational culture refers to the collective beliefs and principles of an organisation. Every organisation has a unique culture and gives it a sense of direction which decides and controls the way its workforce behave among themselves and to those outside their organisation. Without understanding what its collective beliefs and principles are, an organisation could experience poor staff engagement, retention and services.

You will need to bring your own lap top on the day.

Please note - this is a "remote" session, and if applying, you should note the additional information in “full details” regarding joining the session.

Who Will Benefit?

This course will be of interest to anyone concerned about the consequences of biases within their homes, workplace and society.

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.

To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.

To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Please note - this is a "remote" session, and if applying, you should note the additional information in “full details” regarding joining the session.

Who Will Benefit?

This course will be of interest to anyone concerned about the consequences of biases within their homes, workplace and society.

Building Personal Resilience is a half day programme designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.

The course offers a unique approach to stress training: it is guaranteed to be straight forward, practical and humorous. It offers a completely fresh approach to this often sensitive subject.

Building Personal Resilience is a half day programme designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.

The course offers a unique approach to stress training: it is guaranteed to be straight forward, practical and humorous. It offers a completely fresh approach to this often sensitive subject.

This one day workshop has been developed to give managers and staff the tools, techniques and time to practice the skills in order to be more efficient, think of new ideas, and eliminate waste, using creative thinking techniques.