In light of continuing Government advice regarding the spread of coronavirus (Covid-19) and social distancing, the majority of our face to face courses remain cancelled. Alternatively, we are pleased to offer an increasing range of online and virtual courses. Please see individual courses for details.

Search for Learning and Development Services and Pathways

Course Type
60 courses found

Code: ESC/20/262 Equality & Diversity for Managers (Cancelled)

It is the responsibility of all to act and lead by example in ways that support equality and diversity.  Successful organisations are the ones that reflect the richness of diversity in their workforce that exists in their local community. It takes account of people of different ages, appearances, genders, origins, cultures, race, geographical locations, health and mental health, relationships, sexual orientations, class, religion and beliefs, political beliefs, social and economic status and those with or without responsibilities for dependents. However, to be successful an organisation must first look to and understand its organisational culture.

Organisational culture refers to the collective beliefs and principles of an organisation. Every organisation has a unique culture and gives it a sense of direction which decides and controls the way its workforce behave among themselves and to those outside their organisation. Without understanding what its collective beliefs and principles are, an organisation could experience poor staff engagement, retention and services.

 

You will need to bring your own lap top on the day.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 17 August 2020 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/605 Mitigating Unconscious Bias

Please note - this is a "remote" session, and if applying, you should note the additional information in “full details” regarding joining the session.

Who Will Benefit?


This course will be of interest to anyone concerned about the consequences of biases within their homes, workplace and society.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 18 August 2020 10:00 - 15:00 Remote Corporate Training Map

Code: ESC/20/314 Being Your Best Knowing Your Worth (Cancelled)

We can often be our worst saboteurs, not recognising that the language and behaviours we use can send out unhelpful messages about our confidence and sense of worth. At times of change and uncertainty, it is important we remain confident and send positive messages about our skills and knowledge and what we can offer to new or existing employers and customers.

Essential Information
Session Session Date Session Time Session Venue Map
1 27 August 2020 13:00 - 17:00 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/627 Being Your Best Knowing Your Worth (remotely delivered via MS Teams)

'Being Your Best You & Knowing your Worth’ through an understanding & demonstration of emotional intelligence and mindfulness
 
In this 2.5 hour workshop, there will be facilitator led presentations, individual and group work. (There is a built-in coffee/comfort break)
 
Diversity, Inclusion & Equality are integral to all aspects of the design and delivery of all Mui Li Associates Sessions. It is vital that individuals and groups understand and comply with The Equality Act 2010 (amended 2020).
 
We can often be our worst saboteurs, not recognising that the language and behaviours we use can send out unhelpful messages about our confidence and sense of worth. At times of change and uncertainty, it is important we remain confident and send positive messages about our skills and knowledge and what we can offer to new or existing employers and customers.

Essential Information
Session Session Date Session Time Session Venue Map
1 27 August 2020 10:00 - 12:30 Remote Corporate Training Map

Code: ESC/20/230 An Introduction to Customer Service (Cancelled)

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 04 September 2020 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/638 An Introduction to Customer Service - delivered digitally

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 04 September 2020 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/20/625 Mitigating Unconscious Bias

Please note - this is a "remote" session, and if applying, you should note the additional information in “full details” regarding joining the session.

Who Will Benefit?


This course will be of interest to anyone concerned about the consequences of biases within their homes, workplace and society.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 07 September 2020 10:00 - 15:00 Remote Corporate Training Map

Code: ESC/20/263 Building Personal Resilience AM Session (Cancelled)

Building Personal Resilience is a half day programme designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.

The course offers a unique approach to stress training: it is guaranteed to be straight forward, practical and humorous. It offers a completely fresh approach to this often sensitive subject.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 11 September 2020 09:30 - 13:00 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/264 Building Personal Resilience PM Session (Cancelled)

Building Personal Resilience is a half day programme designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.

The course offers a unique approach to stress training: it is guaranteed to be straight forward, practical and humorous. It offers a completely fresh approach to this often sensitive subject.

Essential Information
Session Session Date Session Time Session Venue Map
1 11 September 2020 13:30 - 17:00 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/320 Creative Thinking and Continuous Improvement

This one day workshop has been developed to give managers and staff the tools, techniques and time to practice the skills in order to be more efficient, think of new ideas, and eliminate waste, using creative thinking techniques.

Essential Information
Session Session Date Session Time Session Venue Map
1 14 September 2020 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map