This course will discuss your impact on others and developing your personal brand – described as “what people say about you when you leave the room” (Jeff Bezos) and how we can come across in order for people to buy in to you and your ideas.
The course introduces trusted techniques in how to deal with difficult situations and handle conflict in a direct, calm and controlled manner (“Assertiveness”), in order to recognise and appreciate the different communication needs of people.
The course will be highly interactive, please bring your specific examples of having to deal particular situations.
Please note that this course consists of two sessions, with the timings as below:
session one: 09:30 - 12:00
session two: 09:30 - 12:30Essential Information
This session will be delivered remotely via Microsoft Teams. Once your place is confirmed please take note of the joining instructions under Additional Information (below).
At East Sussex Council, you work with the public, clients, suppliers and colleagues.
You give them the best services and information possible.
But sometimes, people do the wrong things and consequently there are occasional conflicts that need to be managed.
Many people don’t like handling conflict, because they don’t know how to do it.
We know that mismanaged conflict can be very costly.
Conflict situations need to be handled properly.
So, how can we best resolve conflicts; quickly, easily, and without too much negative emotion?
This course will be delivered across 5 sessions, via Microsoft Teams, and will introduce delegates to the core skills they require to manage change and deliver projects.
Please see additional notes for timetable of sessionsEssential Information
Please note that this session will be delivered remotely via Microsoft Teams. See the details regarding this under Additional Information (below)
This course advises Controllers of Premises of their role in managing the risks associated with the premises and the management of contractors on site.
If you work in a school then can we please redirect you to the Health and Safety: Premises Co-ordinator Training on the Children's Workforce channel, which is specifically directed to your specific needs. Bookings for this session on the Corporate channel cannot be processed.Essential Information
This course is aimed at managers who would like to gain a better understanding of how to manage members of staff with different levels of neurodiversity.
What does the Neurodiversity Awareness Training cover?
This Building Personal Resilience training programme is particularly helpful for all those who haven’t needed to work from home before, and offers a refresher for those who are often home working.
The training is designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.Essential Information
Successful negotiation is an important communication skill. This course serves as an introduction to best practice negotiations, providing an understanding of the importance of influence – striving for win/win solutions.
Please note that there is some use of role playing exercises in this course, to assist with developing your skills and strategies.
This training will be delivered via Microsoft Teams, across two half day sessions (see additional information below)
To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.
To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.
It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.Essential Information