Search for Learning and Development Services and Pathways

Course Type
46 courses found

Code: ESC/21/14 Managing Your Time Effectively (Cancelled)

Time pressures impact our work and personal lives as we aim to achieve higher levels of performance with less resource (time) to achieve it. The ability to manage time is an essential skill for effective people. Time management is not about cramming more work into your day, it is about doing better work, with less stress and knowing you have achieved what you set out to do.

Essential Information
Session Session Date Session Time Session Venue Map
1 02 February 2021 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/725 Managing Your Time Effectively (EVENT FULL)

This session will be remotely delivered via MS Teams. Please check the joining instructions under Additional Information.

 

Time pressures impact our work and personal lives as we aim to achieve higher levels of performance with less resource (time) to achieve it. The ability to manage time is an essential skill for effective people. Time management is not about cramming more work into your day, it is about doing better work, with less stress and knowing you have achieved what you set out to do. We will also address how to manage your time when working from home.

Essential Information
Session Session Date Session Time Session Venue Map
1 02 February 2021 10:00 - 13:00 Remote Corporate Training Map

Code: ESC/21/9 Personal Impact & Assertiveness Training (Cancelled)

How do you come across? What effect do you have on those around you?

Your Personal Impact has a major influence on your life, whether from within yourself, how you work with others and how others affect you. This positive, inspiring and very interactive, practical one day workshop explores techniques to enable you to
come across with the impact you need to staff, colleagues and customers and important contacts. It will help you to think differently about your own
behaviour and identify ways to build strong relationships with others.

You will need to be prepared to analyse your own impact as well as understand the feedback from others, raising yourself-awareness about how you come across, and what you need to know about other people in order to have the positive impact you want on them.

Essential Information
Session Session Date Session Time Session Venue Map
1 09 February 2021 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/735 Personal Impact and Assertiveness Training (EVENT FULL)

This course will discuss your impact on others and developing your personal brand – described as “what people say about you when you leave the room” (Jeff Bezos) and how we can come across in order for people to buy in to you and your ideas.

The course introduces trusted techniques in how to deal with difficult situations and handle conflict in a direct, calm and controlled manner (“Assertiveness”), in order to recognise and appreciate the different communication needs of people.
The course will be highly interactive, please bring your specific examples of having to deal particular situations.

Essential Information
Session Session Date Session Time Session Venue Map
1 09 February 2021 09:30 - 12:00 Remote Corporate Training Map
2 10 February 2021 09:30 - 12:00 Remote Corporate Training Map

Code: ESC/21/15 Preparing for Retirement (Cancelled)

Today retirement is more of a process rather than an event and this workshop provides a range of information and guidance for those who are approaching this time in their lives.

You will have an opportunity to explore issues and discuss the range of opportunities available to you within a relaxed and informal atmosphere.

Essential Information
Session Session Date Session Time Session Venue Map
1 10 February 2021 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/21/56 Preparing for Retirement

Today retirement is more of a process rather than an event and this seminar provides a range of information and guidance for those who are approaching this time in their lives.

Your workplace might well be looking a little different at the moment, but there are still some things that stay very much the same.

Retirement, or early retirement, will be one of the biggest lifestyle changes, both financially and culturally, that we face; and planning ahead for this change will certainly help to make the transition easier, and indeed make this part of life something special to look forward to.

East Sussex County Council are working with Close Brothers to provide this valuable support if you are approaching this next chapter of life; whether that is in a few years, or perhaps even in just a few months, we would like to offer you access to a valuable set of tools within the new virtual retirement service, that will help you to think about and prepare for your future retirement.

You will have an opportunity to explore issues and discuss the range of opportunities available to you within a relaxed and informal atmosphere.

As a part of the booking you will also be given access to an online virtual retirement hub full of information and downloadable resources, which you will be able to access at your own convenience.

Essential Information
Session Session Date Session Time Session Venue Map
1 10 February 2021 10:00 - 12:00 Remote Corporate Training Map

Code: ESC/21/30 Administrators Development Programme (Cancelled)

This highly participative course will consist of some input from the facilitator, group discussions and practical exercises. Participants will be encouraged to reflect on what they have learnt and to draw up action plans to put it in to practice back in the workplace.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 12 February 2021 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/21/57 Development Programme for Administrators (delivered via MS Teams) (EVENT FULL)

This highly participative course will consist of some input from the facilitator, group discussions and exercises. Participants will be encouraged to reflect on what they have learnt and to draw up action plans to put it in to practice back in the workplace.

Essential Information
Session Session Date Session Time Session Venue Map
1 12 February 2021 10:00 - 12:00 Remote Corporate Training Map

Code: ESC/21/139 An Introduction to Customer Service

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 15 February 2021 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/20/298 Effective Minute Taking (Cancelled)

This course is designed to help you produce effective agendas and minutes, also to identify solutions to the difficulties you may have encountered in preparing either type of document.

Essential Information
Session Session Date Session Time Session Venue Map
1 23 February 2021 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map