Search for Learning and Development Services and Pathways

Course Type
25 courses found

Code: ESC/19/68 Being Your Best Knowing Your Worth (EVENT FULL)

We can often be our worst saboteurs, not recognising that the language and behaviours we use can send out unhelpful messages about our confidence and sense of worth. At times of change and uncertainty, it is important we remain confident and send positive messages about our skills and knowledge and what we can offer to new or existing employers and customers.
 

Essential Information
Session Session Date Session Time Session Venue Map
1 01 July 2019 13:00 - 17:00 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/191 Managing Your Stress Effectively (EVENT FULL)

This workshop aims to give participants a better understanding of the effects of stress; physically, emotionally and behaviourally. It also looks at your awareness of your own stress symptoms, identifying what aspects can be changed, and assists you in building on your personal coping strategies.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 04 July 2019 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/193 Unconscious Bias (EVENT FULL)

All employees who want a deeper understanding of what motivates, provokes and inspires them and those concerned about the consequences of unconscious biases within their workplace.

  • review: what is Unconscious Bias?
  • how does Unconscious Bias effect the workplace?
  • self-awareness: from ‘Unconscious Biases’ to ‘Conscious Choices
  • strategies for effectively managing workplace biases

Due to the nature of this topic, the maximum number of participants is 10 and a degree of openness and readiness to participate in the programme is required.

 

 

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 17 July 2019 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/185 An Introduction to Customer Service - (formally Customer Service Workshop)

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 18 July 2019 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/358 Building Personal Resilience AM Session (bespoke) (EVENT FULL)

Building Personal Resilience is a half day programme designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.

The course offers a unique approach to stress training: it is guaranteed to be straight forward, practical and humorous. It offers a completely fresh approach to this often sensitive subject.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 22 July 2019 09:30 - 13:00 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/359 Building Personal Resilience PM Session (bespoke)

Building Personal Resilience is a half day programme designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.

The course offers a unique approach to stress training: it is guaranteed to be straight forward, practical and humorous. It offers a completely fresh approach to this often sensitive subject.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 22 July 2019 13:30 - 17:00 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/360 Building Personal Resilience AM Session (bespoke)

Building Personal Resilience is a half day programme designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.

The course offers a unique approach to stress training: it is guaranteed to be straight forward, practical and humorous. It offers a completely fresh approach to this often sensitive subject.

THIS EVENT WILL TAKE PLACE IN WH12, WESTFIELD HOUSE

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 08 August 2019 09:30 - 13:00 Westfield House Map

Code: ESC/19/361 Building Personal Resilience PM Session (bespoke)

Building Personal Resilience is a half day programme designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.

The course offers a unique approach to stress training: it is guaranteed to be straight forward, practical and humorous. It offers a completely fresh approach to this often sensitive subject.

THIS EVENT WILL TAKE PLACE IN WH12, WESTFIELD HOUSE 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 08 August 2019 13:30 - 17:00 Westfield House Map

Code: ESC/19/69 Being Your Best Knowing Your Worth (Cancelled)

We can often be our worst saboteurs, not recognising that the language and behaviours we use can send out unhelpful messages about our confidence and sense of worth. At times of change and uncertainty, it is important we remain confident and send positive messages about our skills and knowledge and what we can offer to new or existing employers and customers.
 

Essential Information
Session Session Date Session Time Session Venue Map
1 13 September 2019 13:00 - 17:00 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/170 Building Personal Resilience AM Session

Building Personal Resilience is a half day programme designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.

The course offers a unique approach to stress training: it is guaranteed to be straight forward, practical and humorous. It offers a completely fresh approach to this often sensitive subject.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 19 September 2019 09:30 - 13:00 East Sussex Training & Development Centre (St Mary's House) Map