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Course Detail

An Introduction to Managing a Grievance

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Course code
ESC 20/043 
Summary

This short course is designed to help managers in providing an overview of the skills and behaviours required to successfully handle Grievances, whilst also providing confidence to people managers.

 

 

Capturing a broad range of reasons as to why Grievances are raised, and how, in most cases, you can resolve these at the informal stages.

 

 

Working in partnership with your HR Advisory Team and referring to Grievance Policy and Procedure, you will be fully equipped when dealing with your next conflict issue.

 
Full Description
 
Objectives
 
Categories
Corporate Training 
Subcategories
Corporate Training - Managing people and services 
Target Audience
All users 
Estimated Duration
30 - 40 minutes 
Admin Contact
Corporate Training Mail Box (corporate.training@eastsussex.gov.uk)