Course Detail

Our Customer Promise

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Course code
ESC 17/025 
Summary

It is important that our customers receive excellent customer service when they contact us. To ensure this we have our Customer Promise.

This eLearning course explores the Customer Promise and ensures staff are aware how customers should be treated and what to do when dealing with a difficult situation with a customer.

 
Full Description

It is important that our customers receive excellent customer service when they contact us. To ensure this we have our Customer Promise.

This eLearning course explores the Customer Promise and ensures staff are aware how customers should be treated and what to do when dealing with a difficult situation with a customer.

 
Objectives
 
Categories
Adult Social Care
Children's Workforce
Corporate Training 
Subcategories
Adult Social Care - ESCC - Corporate Training
Children's Workforce - ESCC staff
Corporate Training - Induction
Corporate Training - Managing people and services
Corporate Training - Working with others 
Target Audience
ESCC staff 
Estimated Duration
Up to 1 hour 
Admin Contact
Corporate Training Mail Box (corporate.training@eastsussex.gov.uk)