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If you're new to eLearning, this brief course will take you through the basics, from simple navigation to what happens after you complete a course.
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This is a short interactive course for line managers on how to manage short and long term absence.
Tips and advice to make any report you create look the business!
This course provides an introduction to working for East Sussex County Council
The focus of the session is documents (eg; PDF, Word, Excel etc) that are being put online. Web pages and documents for printing / offline use have similar concerns but are not covered here.
The session is an introduction. It does not cover everything but instead focuses on the issues most frequently encountered and that will provide the most benefit if fixed.
This course is designed for staff who use computers, the key objectives are to raise awareness of Display Screen Equipment (DSE) related hazards, help you to set up your workstation safely and provide suggested stretching exercises for DSE rest breaks.
Improve your self-awareness, and build confidence and skills in understanding how to be inclusive. This will contribute to you providing a service that reflects the needs and expectations of all members of the community.
East Sussex County Council has a zero tolerance towards fraud and is committed to stamping out fraud and corruption.
We all need to know what fraud is and need to be vigilant inside and outside of work (it will assist you with internet and mobile banking) to prevent, tackle and report fraud wherever we may encounter it.
This course is mandatory for new starters and must be completed in order to gain access to the internet and external email.
IMPORTANT - Please note that this course is to update/upgrade your East Sussex County Council email address and internet access. Use of any email address other than your PERSONAL ESCC email address will not upgrade your account and you will not be able to send external emails, and you will not be able to access the internet through your ESCC account.
ONCE YOU HAVE COMPLETED AND PASSED THIS SESSION THERE IS GENERALLY NO REQUIREMENT FOR YOU TO TAKE THIS AGAIN. THE SESSION THAT YOU MAY BE REQUIRED TO TAKE YEARLY IS INFORMATION GOVERNANCE - REFRESHER ONLY
If you are new to eLearning or wish to knowledge check how to access online training, click the link Top Tips for eLearning to take you to that guidance.
This course covers responsibilities for maintaining confidentiality and security of information and focusses on requirements of Data Protection law (including GDPR) designed to respect and maintain the privacy of the individuals the Council provides services to and engages with. (IF YOU ARE A NEW STARTER, PLEASE COMPLETE THE INDUCTION INFORMATION GOVERNANCE COURSE IN ORDER TO GAIN ACCESS TO THE INTERNET AND EXTERNAL EMAIL - completion of THIS session WILL NOT qualify you for that access)
This e-learning is for anyone who will be involved in commissioning or paying for services. It will teach you the foundation principles of what IR35 is, and why it is important you understand IR35 before commissioning or paying anyone for providing a service.
It is important that our customers receive excellent customer service when they contact us. To ensure this we have our Customer Promise.
This eLearning course explores the Customer Promise and ensures staff are aware how customers should be treated and what to do when dealing with a difficult situation with a customer.
The ability to give an effective presentation in the workplace is a crucial skill that every employee should possess. If your career matters to you, you need to develop your presentation skills. By demonstrating that you can deliver a well-constructed, confident presentation in front of a group of colleagues, you gain an advantage others.
It seems that there is never enough time in the day. But, since we all get the same 24 hours, why is it that some people achieve so much more with their time than others?
The answer lies in good time management. It’s the ability to organise, plan and prioritise tasks to make the most of the limited time we have.
This course explains East Sussex County Council's recruitment and selection process.
(updated with latest version 17.02.2021 JM, uploaded 11.03.2021 DJS)
This course outlines the standards of behaviour required of all Council employees. It describes our corporate approach to ethical standards and introduces the Code of Conduct as well as other policies and procedures that make up our corporate governance framework.
This course should be completed by all new employees.
As the saying goes, “you never get a second chance to make a first impression” and amazingly, it takes just 6 seconds for the caller to make an impression of your business. If you ‘WOW’ them – you could create a customer for life. But get it wrong and the customer could hang up the phone for good. This course focuses on seven steps to perfect telephone etiquette – so you can turn every new caller into a lifelong customer.
This course will teach you all about the benefits of mindfulness, and we’ll show you how it works.
We’re talking about a scientifically-backed method that makes dealing with work issues much easier.
It’s a skill already practised in some of the most successful companies.
As opposed to traditional training, the kind you might experience when completing compliance topics, this course was designed to awaken your understanding of the unconscious. So, you won’t find scenario testing. You won’t find sections dedicated to certain minority groups. And you won’t be assessed on how well you did. If we did ask you questions about bias, you’d only answer with your conscious brain anyway (you’ll find out all about this in the course), meaning the results would be worthless.
This course uses animated explainer videos to tell the story of unconscious bias, and explain how it plays a big part in your life, especially at work. It doesn’t cover every aspect of the human brain, instead we focus on interesting research studies that bring the topic to life.
The real purpose of the course is to challenge learners to create their own unconscious bias action plan. We provide some tools to do this. But, recognising that unconscious bias is a very personal journey, we want to inspire people to reflect on their own biases. We believe this, not traditional box ticking, is the way to drive real change in this area.
We hope you agree.
This new short module is designed to help you prepare for working together at ESCC buildings.